Shipping Information

At Al Sultan, we are committed to delivering your order in a timely and secure manner. Please review our shipping policies below:

Shipping Cost:

A flat rate of $14 is charged for shipping.

Delivery Time:

Orders are processed and shipped within 2-3 business days.

Delivery can take up to 14 business days, depending on your location.

Shipping Method:

We use reliable shipping carriers to ensure your package arrives safely.

Tracking information will be provided once your order has shipped.

International Shipping:

Returns & Exchanges

Currently, we do not offer international shipping. All orders are shipped within the country.

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and exchange policies below:

Return Policy:

You may return items within 30 days of receipt for a full refund, minus shipping costs.

Items must be unused, in their original packaging, and in the same condition that you received them.

To initiate a return, please contact our customer support team by clicking on the contact us button and filling in your details.

Exchange Policy:

If you would like to exchange an item, please contact our customer support team within 14 days of receipt.

We will provide instructions on how to return the original item and receive a replacement.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Non-Returnable Items:

Certain items, such as personalized or custom products, cannot be returned or exchanged.

Sale items are final and cannot be returned.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.

We will arrange for a replacement or refund as quickly as possible.

Contact Information:

For any questions or concerns regarding shipping or returns, please contact our customer support team. Click on the contact us button and fill in your details, and we will assist you promptly.

Effective Date:

This policy is effective as of [23/07/2024].

By placing an order with Al Sultan, you agree to the terms of our Shipping & Returns policy.




We’re Here to Help
Have a question or need assistance? Simply send us an email at [email protected], and our friendly customer support team will get back to you as soon as possible. We look forward to helping you with any inquiries or concerns.